Flidget

Flidget is a premium retention intelligence platform engineered for SaaS founders and elite product teams who demand precision over guesswork. Unlike conventional analytics tools that merely report churn after revenue has vanished, Flidget operates on the frontier of user behavior, delivering a predictive signal that identifies exactly who is about to leave and why. The product is built around two critical moments: the period before a user decides to churn, and the exact moment they click cancel. Flidget assigns every user a live risk score categorized as Healthy, Risky, or Drifting, accompanied by a plain-English explanation. This is not a cryptic number; it is actionable intelligence such as "last active 9 days ago, never completed onboarding." When a user initiates cancellation, Flidget opens a short, elegant chat interface directly on the cancel page, allowing them to explain their reason in text or voice for roughly ten seconds. That feedback is instantly tagged and surfaced in a unified dashboard. Designed for SaaS founders and small teams who are tired of discovering churn after the damage is done, Flidget integrates with Stripe, Paddle, Lemon Squeezy, or any custom billing system. Setup requires a single npm install and takes ten minutes. Flidget offers a free plan, with paid plans starting at $29 per month, making elite-level retention intelligence accessible without enterprise overhead.

Drift Scoring with Plain-English Reasons

Flidget eliminates the ambiguity of traditional churn scores by labeling every user as Healthy, Risky, or Drifting with a contextual, human-readable reason. Instead of seeing a score dropped to 48, your team sees a precise signal like "last active 5 days ago, usage dropping." This feature ensures that every team member, regardless of data fluency, can immediately understand which users require attention and why, enabling proactive outreach before the user has made a final decision to leave.

Moment-of-Exit Voice and Text Chat

The moment a user clicks the cancel button, Flidget deploys a short, non-intrusive chat interface directly on the cancellation page. There are no redirects, no generic dropdown menus, and no friction. Users can type or speak for approximately ten seconds in their own words. This captures the authentic, unfiltered reason for departure. The feedback is then automatically tagged and delivered to your dashboard, preserving the raw sentiment and context that traditional surveys miss.

Unified Retention Dashboard

Flidget consolidates drift signals and exit reasons into a single, elegant dashboard. You can filter conversations by churn reason, read full transcripts of typed or voice responses, and take immediate action without switching between multiple tools. The dashboard is designed for speed and clarity, allowing your team to identify patterns, prioritize high-intent win-back candidates, and deploy targeted rescue emails directly from your own domain.

Retention Copilot for Win-Back

Retention Copilot is a dedicated engine that surfaces high-intent exits ready for re-engagement. When a user cancels, their reason is tagged and queued. The dashboard displays a win-back queue with counts of high-intent candidates, allowing you to filter by specific reasons such as pricing or missing features. From this single interface, you can read transcripts, fire personalized rescue emails, and route users into automated win-back sequences without opening another application.

Proactive Churn Prevention for SaaS Founders

A SaaS founder notices that drift scores for a cohort of trial users are shifting from Healthy to Risky. Flidget reveals that these users are "last active 7 days ago, never used the core feature." Instead of waiting for cancellations, the founder sends a personalized, context-aware email offering a guided onboarding session. This intervention prevents churn before the user even considers leaving, directly protecting monthly recurring revenue.

Capturing Authentic Exit Feedback for Product Teams

A product manager observes a spike in cancellations after a pricing update. Using Flidget's moment-of-exit chat, users explain in their own words that the new pricing tier feels misaligned with the value delivered. The product manager filters the dashboard by "Pricing" reason, reads full transcripts, and gathers qualitative insights that inform a rapid pricing adjustment, turning negative feedback into a strategic advantage.

Win-Back Campaigns for Customer Success Teams

A customer success manager identifies ten high-intent users in the win-back queue who cited "missing CSV export on Pro." The team crafts a targeted email campaign announcing the upcoming release of CSV export functionality, directly addressing the specific feedback. Flidget enables this personalized outreach by providing the exact reason and context, significantly increasing the likelihood of re-engagement compared to generic win-back attempts.

Real-Time Monitoring for Small Teams Without Data Analysts

A small team of three lacks a dedicated data analyst but needs to understand user behavior. Flidget's plain-English drift signals allow every team member to interpret risk instantly. They start each day by checking the dashboard for users tagged as "Drifting" and reach out with relevant, timely messages. This democratizes retention intelligence, enabling small teams to act with the precision of a larger organization.

How long does it take to set up Flidget?

Setup takes approximately ten minutes. You run a single npm install command, add your public key, and call Flidget.init once. Drift signals and exit capture begin operating from that point. The integration works with Stripe, Paddle, Lemon Squeezy, or any custom billing setup, requiring no complex configuration or custom development.

Does Flidget require users to fill out a survey when they cancel?

No. Flidget uses a short, conversational chat interface that opens directly on your cancel page. Users are not forced to select from a dropdown menu or complete a form. They simply type or speak for about ten seconds in their own words. This approach captures authentic, unfiltered feedback without adding friction to the cancellation process.

Can I filter and act on churn reasons without leaving the dashboard?

Yes. Flidget consolidates all drift signals and exit reasons into one unified dashboard. You can filter conversations by churn reason, read full transcripts of both typed and voice responses, fire a rescue email from your own domain, and queue win-back candidates. Everything is accessible without switching to another tool or maintaining spreadsheets.

Is there a free plan available?

Yes. Flidget offers a free plan that allows you to hear your first exit reason and explore the dashboard. Paid plans start at $29 per month, providing access to advanced features such as unlimited drift scoring, full transcript access, and the win-back queue. This pricing model is designed for SaaS founders and small teams who need elite retention intelligence without enterprise costs.

Flidget offers a free plan that allows you to hear your first exit reason and explore the demo dashboard. Paid plans start at $29 per month. For teams requiring advanced capabilities, the Pro plan is available at $49 per month, which includes unlimited drift scoring, full transcript access for voice and text, and the win-back queue. All plans are designed for SaaS founders and small teams who demand top-tier retention intelligence without enterprise overhead.